” We’ve used London Coaching Services over the past few years and have found them excellent value of money. Their Value Builder System helps you to understand and how and where your business needs help.”
“I love the Value Builder System and working with my advisor, it’s been a great experience and has literally transformed the company.”
“The Value Builder Score explained where i currently was with my business. It gave values to specific areas of my business and showed me where i needed to improve things.”
“These coaching sessions with Nydes Management have helped and guided Organic Talents with the marketing, advertising and business plans. They have a unique approach to business, not only knowing and understanding the insights of the individuals managing the company but also studying the best options and alternatives for growth. OTC will recommend Nydes Management Company services to any business looking to develop improve and expand.”
“I have been using the services of Nydes Management for almost 2 years and I have seen my business transform from one in which I was unable to grow due to spending all my time working in the job and not on the job. They have coached me into managing my time better and he has also introduced me to systems to better track and understand what the money in my business is doing , meaning I can focus on growing the areas that are making money. Since working with Nydes Management my role is now more focused on marketing the business and organising new jobs for my growing team to carry out. In the last 2 years I have registered as a limited company and my turnover has almost doubled in the last year to over £250K.”
“London Coaching Services have demonstrated to me that they fully understand the ambiguity and complexity that comes with jobs of increasing seniority in both the private and the public sector. Their coaching programme has supported me in dealing with today’s challenges and is equipping me for tomorrow. This includes helping me to realign my goals and work, sharpening my focus, and raising motivation to increase my performance, boosting my confidence, personal awareness, and enjoyment, and improving my impact on others. London Coaching Services are particularly skilled at helping to identify what is at the heart of various issues, examining options for moving forward, and helping to create and deliver the plans for reaching your goals. I have no hesitation in recommending London Coaching Services for Career and Executive Coaching.”
“I recently engaged the services of Nydes Management Company Ltd to provide business coaching services to IDFM (City) Ltd – The outcome exceeded my expectations. We achieved a great number of high quality new clients. I have been invited to hold the event annually due to the popularity of the event. Furthermore they advised that I video the event. This has led to 4 videos for my website, which in turn has yielded a significant increase in web-based enquires and new client conversion. I would recommend the services of Nydes Management Company to business owners, management executives or indeed any organisation looking to improve the results of their organisation.”
If you find yourself in a position where your customers always insist on speaking with you directly instead of your employees, then you might want to consider shifting your structure so you can improve the value of your business.
Here’s why: a business that can thrive without the owner at the center of all its operations is more valuable because processes can run smoothly with or without you. If you’re too stuck in the weeds, you’ll have a difficult time improving or evolving – and your employees won’t have the opportunity to grow and become advocates for your brand.
To maximize the value of your business, you should set a goal to quietly slip into the background and let your staff take center stage. Here are five ways to make customers less inclined to call you:
If you display the bio of key staff members on your website, re-order the list so that it is alphabetical rather than hierarchical.
If your surname is in your company name, consider a re-brand. There’s nothing that makes a customer want to deal with the owner more than having the owner’s surname featured in the company name.
Giving someone the title of president conveys the message that they have real authority to solve customer problems.
Tim Ferriss, the author of The 4 Hour Work Week among other books, made the email auto-responder famous, and it can serve you well. Set up an automatic response to anyone sending you an email explaining that you are travelling or attending to a strategic project and unable to answer their questions immediately. Instead, train customers to direct questions to the person best suited to answer them quickly.
A word of caution using this strategy: if you continue to answer customer emails after setting up an auto-responder, it’s going to become transparent that you’re just trying to hide behind your autoresponder, which could diminish your credibility. If you set one up, you need to be ready to let others step in.
If you have the kind of business that customers visit in person, set up a home office so you can spend more time away from your location.
For a hard-charging A-type entrepreneur, the steps above can be complicated and feel counterintuitive. They may even have a short-term negative impact on your company’s sales, but once you get your customers trained to go to your team, you’ll be able to scale up further and ultimately maximize the value of your business.
Find out how you score on the eight factors that drive your company’s value by completing the Value Builder questionnaire: